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Ray — I just want to say that as an active participant in two discussion forums now, and having left two other discussion forums due to heavy-handed moderation (one church oriented, one secular), I think your method is quite effective. I have started a discussion forum for our local community, and have an idea on the back burner to start one for people interested in for-profit and non-profit leadership. Focused around the Plan, Organize, Motivate and Control activities of managers, as well as their various roles (figurehead, disturbance handler, etcetera).
I fully intend to implement training and a philosophy of moderation on these forums as I start them. People will have to subscribe to the philosophy and go through the simple, short, online training to decide if being a moderator is for them.
I agree wholeheartedly with the confusion that happens between people’s roles as moderators and participants. To the point I am thinking of getting moderators two accounts — one for their participant activities, and one for their moderation activities. You, Ray, handle the possible confusion dual roles can create with an [ADMIN Note] annotation, which is good, but I get how people can confuse comments made as a participants from moderation comments. There will be complete transparency that the participant is a moderator in their signature line. And that the person posts as a participant in their moderator account signature line. But it will help people understand more clearly when mods are speaking as participants and when they are speaking as moderators.
Overall, kudos to the work you and the moderators do here. As I said, this is the fourth discussion forum I have been involved in, and while I have never been banned from the four discussion forums I have been heavily involved in, I have left two of them due to the unrighteous dominion, favortism, and heavy-handedness these moderators have shown. Not so here, and I know this isn’t an accident.
I think you are well qualified to write the book on effective moderation, and at some point, would like to bounce my training materials off you…
Keep it up, we appreciate what you and all the other moderators do, as well as Brian’s work on the technical side. Much appreciated, and I agree all should read this thread start to finish.
When group dynamics of online chat groups go bad they go REALLY BAD. Our StayLDS group is amazing in the type of respectful and open environment we provide. :thumbup:
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